SERVICE DESIGN

Travelling Service

Travelling Service

Introduction

In context of travelling service, destination management is considered as the vital concept in the modern business as it offers island or country's tourism industry a positive image in the view point of the world. In the case of Mauritius which considered as the one of those destinations which is popular because the destination management organizations of Mauritius include various organizational entities, perhaps there are none more dominant than convention and visitors bureaus. In addition to this essential information on tourism in Mauritius, the tourists will find lots of terrific tips to avoid over spending which advised by the locals themselves as information hard to find elsewhere. The purpose of all of these tips will make the visit of tourists, a very pleasant trip. Destination management of Mauritius is of common public interest, both to the government that include taxes and revenues, the private sector which benefits from tourism, and the local residents whose livelihoods may depend on tourism. But, more importantly, the changes brought by globalization, sustainability, and conservation issues both locally and globally are requiring DMOs to take on much more responsibility and accountability. Collaboration and partnerships for integrated management of human community and biophysical world will continue to be a critical issue.

Customer Satisfaction

Stakeholders

Expectation

1

Customers

Quality Services at reasonable price

2

Employees

Job security and attractive salary package

3

Investors

Providing regular information - higher return on investment

4

Government

Taxes - Trade policy Help in improving services

5

Community

Sustainable growth (Route development) - continue improving

6

Suppliers

Strategic Partnerships- good deals

7

Advertising companies

Raising awareness about business-Profit

8

Competitors

Low quality of services - High price

9

Non-Governmental Organization

Charity - CSR

10 Senior ManagementStrong and sustainable growth of Business

Customer satisfaction is a specific term that refers marketing to have a customer satisfaction regarding a product you have purchased or a service you received, when it has met or exceeded their expectations. When a customer buys a product or service and then receives it fails to meet your expectations then dissatisfied will hardly buy or visit again, and most likely will speak ill of us in front of other customers.

When a customer buys a product or service and then receives it falls short of your expectations, then most likely be satisfied and buy or visit again, although you may decide to go to the competition if you find a better deal.

But when a customer buys a product or get a service that not only gets to meet your expectations but exceeds them, then you will be pleased and not just buy or visit again, but will very likely become a loyal customer to our product, company or brand, and we recommend to other consumers.

Therefore, to achieve full customer satisfaction, providing a product or service that meets their expectations (or even better than the excess) is one of the keys to success of any company. We are a pioneer in providing customer satisfaction. We have developed our business-oriented quality of service and up to now, we always keep a vertical steering to focus on your needs. The opinions and plug Customer Appreciation allow us to monitor the quality ...