RUNNING HEADER: BUSINESS AND PEOPLE SKILLS

Business and People Skills

Business and People Skills

Introduction

This paper aims to discuss Communication Systems, Recruitment and Selection Procedures, Team working, Training and Development, Quality Management, Change Management.

Discussion

Communication Systems

The network of communication activities, personnel, documents, and other artifacts within an organization. These may include (but are not limited to) organizational newsletters, in-house journals, training films, bulletins, plans for meetings, training sessions, video archives, communi cation officer, memos, calendars, schedules, motivational posters, telecommunication protocols, financial documents, instruction manuals, as well as various forms of communication hardware—telephones, VCRs, computers, and fax machines.

Formal communication systems within organizations typically follow two trajectories: vertical and horizontal. The latter entails much of the above but may also include oral transmission of organizational information. For example, an employee may have the duty to inform fellow employees of a new directive or policy; an employee may be responsible for updating the organization's Web site to keep all members abreast of meetings, events, and policies. These transmissions are considered both formal and horizontal. In general, as part of an organization's communication system, these transmissions must be approved with regard to form and content by someone in authority. Typically, someone will be responsible for maintaining a record of these communications, the record itself becoming part of the formal communi cation system.

The formal vertical communication system would include all forms in which directives, direct orders, requests for information, and performance are trans mitted “down” from those in authority to those required to answer to that authority. These may include reports of all kinds, memos, e-mail, letters, and oral communication. As with horizontal communication, when the formal communication is vertical, it may be public or private.

It should be noted that formal communication systems are only sometimes “one way.” Much of the time, there are means by which recipients of such communications may—or perhaps are required to— respond, such as through memos, e-mail, reports, and oral communication.

Any organization's formal communication system will also include the ways in which it transmits information to outside individuals and/or groups (including other organizations). Common examples range from pamphlets and fliers to more elaborate reports and prospectuses, but organizations may also use broadcast media, the Internet, print advertisement, and/or personal representation. It may also be argued that an organization's product or output is part of the formal communication system.

Recruitment and Selection

Recruitment means to estimate the available vacancies and to make suitable arrangements for their selection and appointment. Recruitment is understood as the process of searching for and obtaining applicants for the jobs, from among whom the right people can be selected.

A formal definition states, “It is the process of finding and attracting capable applicants for the employment. The process begins when new recruits are sought and ends when their applicants are submitted. The result is a pool of applicants from which new employees are selected”. In this, the available vacancies are given wide publicity and suitable candidates are encouraged to submit applications so as to have a pool of eligible candidates for scientific selection.

In recruitment, information is collected from interested candidates. For this different source such as newspaper advertisement, employment exchanges, ...