RESEARCH AND DEVELOPMENT OF A MOBILE BANKING

Research and Development of a Mobile banking application



Title of study: Research and Development of a Mobile banking application

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Acknowledgements

I would take this opportunity to thank my research supervisor, family and friends for their support and guidance without which this research would not have been possible.

Table of Contents

Abstract5

Chapter 16

Introduction6

1.1. Aims and Objectives7

Chapter 29

Literature Review9

Chapter 323

Artefect Development23

Chapter 432

Findings32

Chapter 439

Discussion39

Chapter 542

Conclusion and Further Work42

References44

Appendix50

Abstract

Around the globe, various initiatives used for the spread of e-banking has provided financial services to those without access to traditional banks. Yet relatively little scholarly research explores the use of these m-banking/m-payments systems. This paper calls attention to this gap in the research literature, emphasising the need for research focusing on the context(s) of m-banking/mpayments use. Presenting illustrative data from exploratory work with small enterprises in urban India, it argues that contextual research is a critical input to effective “adoption” or “impact” research. Further, it suggests that the challenges of linking studies of use to those of adoption and impact reflect established dynamics within the Information and Communication Technologies and Development (ICTD) research community. The paper identifies three crosscutting themes from the broader literature—amplification vs. change, simultaneous causality, and a multidimensional definition of trust—each of which can offer increased theoretical clarity to future research on m-banking/m-payments systems.

Research and Development of a Mobile banking application

Chapter 1

Introduction

The spread of mobile phones across the developing world is one of the most remarkable technology stories of the past decade. Buoyed by prepay cards and inexpensive handsets, hundreds of millions of first-time telephone owners have made voice calls and text messages part of their daily lives. However, many of these same new mobile users live in informal and/or cash economies, without access to financial services that others take for granted. Indeed, across the developing world, there are probably more people with mobile handsets than with bank accounts (Porteous, 2006). Various initiatives use mobile phones to provide financial services to “the unbanked.” These services take a variety of forms—including long-distance remittances, micropayments, and informal airtime bartering schemes—and go by various ...