Quality Improvement in Healthcare

Quality Improvement in Healthcare

Use of Customer Satisfaction Surveys to Improve Quality Outcomes

In the current competitive era, healthcare organizations are required to keep a critical eye on the customer satisfaction for retaining existing customers and attracting new customers. A health care organization has the drastic pressure to satisfy the patients, who are its ultimate customers, by providing quality health care to ensure the desired quality outcomes. So the deployment of customer satisfaction survey, that will become patient satisfaction survey in case of a healthcare organization, are of paramount significance for improving the satisfaction derived by the patients ...