QUALITY

Quality Management at Tesco

Quality Management at Tesco

Introduction

In today's competitive business market, quality is a crucial issue. From the products to the processes to the human workforce involve in incorporating the processes to the whole management team involve in order to complete the task, Quality among these factors is very important. In a business paradigm, the success and failure of the business solely depends upon the quality and importance of quality in an organization. Nowadays, quality is so important to organizations that a separate department is made to maintain and restore the quality standards to have an edge in the business market. Large companies like 'Tesco' are giving a lot of attention to quality and everything associated to incorporate quality in their business units and procedures. Tesco has realized that providing quality products and service will make the business apart from the prevailing business environment and can eventually take the lead. Tesco has so far made its place unique in the world market of retailing through consistency in providing quality products and services (Anonymous, p.1-3).

Tesco- UK Largest Retailer

Tesco is the world third largest retailing store running successfully in the market of United Kingdom and has expanded its traditional business of retailing on international forum. With its immense success in the retail business, the company has expanded its business across the globe in ten different markets. In 1929, the very first store of Tesco was formed which radically increase its retailing units and focus over the span of many years and now runs successfully as the largest retailer in United Kingdom. Tesco has been known in the world of supermarkets because of its quality service and products. Tesco along with its member staff is going on greater lengths to improve its quality and service and sustain its loyalty (Clark, p.1).

Principles of Quality at Tesco

There are few principles that have been set by Tesco to ensure all the processes operate on quality. Three main principles that are aligned with the business goals and objectives are;

Meeting customer satisfaction and requirements

Deterrence to error and defects

Verification of processes to analyze their quality processing

Customer Satisfaction - at Tesco

Tesco strategically provides their customer 100% satisfaction with error, waste and accident free products and services, which can only be achieved when approached through proper quality assurance and control systems. To achieve the organization goals and objectives, quality processes are established by the company (Clark, p.1).To incorporated proper quality control in all business units meetings are organized on a daily basis by the quality management which is attended by all the management staff to meet the objectives with the knowledge of ongoing changes in the market of quality and leadership. The quality of the processes in Tesco is lead and monitored by the quality improvement teams which have a meeting every week which oversee all the process of the business (Barford, p.1).

Quality & Continuous Improvement Management at Tesco

Quality management and continuous improvement at Tesco are incorporated in many ways. Quality is inspected and tested at every single step ...