PRESENTATION NOTES

Presentation Notes

Presentation Notes

This video is a classic example of bad management and bad customer care service in the business industry. Bad customer service and management can lead to business failure. Service is an intangible spectrum provided by various service organizations. With more sophisticated customer, requiring greater focus on choice of service and changes in the marketing environment, banks have also been diversifying themselves in terms of their service.

There can be many reasons for the organization in performing poor customer service. Some of them are mentioned below:

Lack of trained employees.

Improper recruitment of customer service provider.

Unsatisfied employee.

Hesitation leads to poor ...