PERFORMANCE MANAGEMENT

Performance Management System of Abu Dhabi Police

Performance Management System of Abu Dhabi Police

Introduction

This paper intends to explore the concept of performance management. It mainly focuses on the performance management system of Abu Dhabi Police.

Performance management is a means of getting high quality results in an organization. Best results can be attained by managing performance within an agreed framework of goals, standards and competence requirements. It is a process that significantly affects organizational success by staff at all levels from the executives to individual employees working to achieve combined expectations, goals, targets and then reviewing results.

Discussion

Performance Management System

Dresner argues that the performance of an organization is a function of three basic terminologies. These are opportunity, motivation and ability. These functions must be equally evaluated and processed in order to achieve the goals for an organization (Dresner, 2007, p.23).

A company's performance management system depends on the sequence and linkages amongst many complex activities. It is important to understand that performance management involves the use of different approaches and concepts. The most common view of performance management is hierarchical with “top down” systems and processes. Key performance areas are identified at an organizational level and performance management processes focus on team delivery at successive levels of management. Processes are intended to ensure that individuals understand organizational priorities and goals but accountability is at management level.

However, individual performance also needs managing at a micro level through setting personal objectives and goals. This is often undertaken as part of a separate HR processes. Individual performance processes need to be aligned with organizational requirements for a complete performance mangament processes. Managing individual performance involves four vital components; Internal barriers to career advancement, successful career management practices, individual and organizational perspectives on career planning and performance (O'connell, P. & Straub, F., 2007, p.5).

Alignement of individual and organizational performance is critical to overall performance. That alignment can best be achieved by ensuring the integration of both HR performance appraisal and the performance management processes. In this sense performance appraisal is the “bottom up” process. It is a control process that contributes to performance management of an organization. It involves certain steps and processes for the revision and evaluation of the tasks performed by individuals and by the organization. (O'connell, P. & Straub, F. 2007, p.5).

Performance Management System of Abu Dhabi Police (ADP)

ADP has a comprehensive “Top down” performance management framework underpinned by a detailed strategic planning process. It has a clear vision, mission, strategic priorities and objectives. Key Performance Indicators (KPI's) have been developed and along with the roles of both KPI and Objective Owners. However, in many areas Objective Owners only have responsibility to co-ordinate activity in support of the KPI's. Responsibility for delivery against some KPIs is spread across different departments and geographic areas. Role holders are limited in the sense that they can only facilitate and coordinate; they do not have management authority over all of the areas and departments that contribute to the performance ...