PERFORMANCE AND REWARD

Performance and Reward: HiFi Sounds

Performance and Reward: HiFi Sounds

Introduction

The report focuses on the performance and reward system of HiFi sound. HiFi sounds is a home cinema retail UK based company. The report analyses the major problems that the company is facing. Another aspect of the report is based on the analysis of the major strengths and weaknesses of the company with relation to the employee performance and the system to measure the performance of the employee. The analyses either the performance measurement system is fair or not. Finally, report concludes with the recommendations that require improving the overall system as well as the company performance in the market.

Strengths

A quality customer service is the main strength of HiFi sound.

informal and friendly atmosphere, Pets are allowed in their outlets

Seasonal offers with the products are the main identity of HiFi Sound.

Customer service helpline is very active and always ready to respond on any complain.

Give importance to older customer by asking their feedback timely.

Weaknesses

The organisation chart is presented in inverted form, with the customer at the top, followed by sales staff

Management style is not professional.

Reward system is old and spurious.

Informal environment at work as well as at their stores which is not so healthy for the company goodwill.

Pay scale is not paralleled to the industry.

Reward System

Reward system is not always rewarding in HiFi sound, either to organizations or to the employees they are supposed to motivate. Often, they fail to reinforce desired behaviours, they encourage unwanted behaviours or they fail to result in improved performance. HiFi sound need to find away to reinforce employees daily for positive behaviours and then to reward the performance results these behaviours directly support (Clark, 2004, 135). The failure of many reward systems to produce desired results has led to criticism of incentives as a means ...