MEXICAN DELI

Service Blueprint



Service Blueprint

Figure 1: Mexican Deli's Service Blueprint

Above is the service blueprint of the Mexican Deli. The flowchart indicates the service process at the deli. The steps involved in the tasks at the deli are shown in a pictorial manner. At the Mexican deli; tasks are performed both by the customer and the employees of the deli. The customer makes the decision to walk in the deli, decides what to order and then places an order. While, a clear line of interaction exists between the customer and the deli employee. The visbile processes in which both parties are involved ...