MANAGING QUALITY CUSTOMER SERVICE

Managing quality Customer Service



Managing quality Customer Service

What is the name of your nominated organization, what products and services does it deliver and how do such products and/or services meet your needs or your organization's needs?

 These terms and conditions relate to all and any agreement between us when you buy services and/or products from us. Details of the consideration (price you pay and what we will supply) will be contained in any Project Agreement.

1. PRODUCTS AND SERVICES

1. In this agreement the “Services” and/or “products” are those supplied as detailed in the Project Agreement.

2. Our products and services are provided to the best of our ability and based on the Designer's or Developer's personal experience and any information, facts and issues you provide. Any opinion, statement, recommendation or anything whatsoever shall not form a guarantee. Whilst we can advise you but it is your responsibility to ensure that products and services meet your particular needs.

3. Training is in no way to be construed as coaching, counseling or any type of management. You confirm that you are aware that any results, whether on a marketing, sales, training or other basis cannot be guaranteed from our design and/or development of your web site. You enter into this agreement with the understanding that you are responsible for your own results. You hold us free of all liability and responsibility for any actions or results or adverse situations created as a direct result of specific referral or advice given by us.

4. A Hosting agreement is required to run and maintain storage of information for any website.

2. SUPPORT

1. Any level of Support is detailed in the Project Agreement.

2. Projects, including any completed web site are provided as a complete work. We are usually delighted to provide future support upon request, at extra agreed cost, but are not obligated in any way to do so.

3. DEFINITIONS

“Services” means anything we do on your behalf in accordance with this agreement.

“Products” are items including software which we supply to you, usually ancillary to our services. Products may also be supplied with their own terms/ licence which you must adhere to.

How does the organization ensure that it is able to meet customers' needs

SUPPLY OF SERVICES

1. Whilst we will use our reasonable endeavours to supply the services, we shall not be responsible for any failure to provide services or any unavailability. We make no warranty against electronic virus, worms or any other fault or defect or problems which may occur. We will not be responsible for any loss or damage whatsoever caused resulting from a failure to provide or where a virus or defect occurs as a result of any e-mail or document we send you.

2. The presence of the web site on the internet is not our responsibility. We are not responsible for web-hosting and no guarantees can be made as to the availability or interruption of any hosting service.

...