MANAGING QUALITY

Virtual Tour 3 - Managing Quality



Virtual Tour 3 - Managing Quality

Question 1:

Finkl Steel is a US based company, is the world's leading supplier of die steels, die casting tools steels, plastic mold steels and custom open-die forging. The annual production of Finkl is 100,000 tons. These high quality products distributed locally as well as to 18 other countries worldwide. It has a strong market position in the industry (www.finkl.com/About).

Diversified end markets

Finkl Steel offers a diversified product portfolio. The steel products manufactured by Finkl Steel are used by companies operating in the following industries: aerospace, automotive, construction, consumer goods, energy and power, materials handling, packaging, rail, security and defense, shipbuilding, and engineering. Diversified end markets avoid dependence of the company on a single segment for revenues, and shield the company from a downturn in one or few segments.

Quality Assurance

Finkl Company is the first integrated steel manufacturer in America who has received ISO 9000 certification. The process of the company makes sure that the product made is of the highest quality, which fulfills the needs of their customers. Their unique selling point is their quality and their integrated processes. They have the finest quality assurance team that focus of each and every step of the manufacturing. They have high performance and error management system that keep on checking the quality of the product and the end of every single step. Quality Assurance Department is the most active department of the company that works 24/7 to ensure the quality. They do not compromise on errors, and they have empowered their manufacturing labors that can stop the production at any time of they found any error (Hudson & Sadler, 1989).

Question 2:

Teeming of steel is the last stage of a steel making process. It is a vital process through which the final ...