MANAGING PEOPLE AND ORGANISATION IN TELECOM INDUSTRY

Managing People and Organisation in Telecom Industry

Acknowledgements

Writing this thesis has been very demanding, challenging and time-consuming, but also remarkable, informative and above all fun. Nevertheless, it feels great to have finally completed my bachelor's or master's thesis and I am now looking forward to a nice relaxing period for recovering. It has been both advantages and drawbacks with the limited amount of earlier research conducted within this area, even though I faced serious troubles but sometimes the advantages of this research luckily were in my favor and have made this research both challenging and interesting.

I would like to thank my supervisor -------, professor at -------University, who has been great in guiding my through this thesis, helping me through the difficulties I faced during the entire process and motivated me to work hard. Furthermore, I would like to thank all my friends, for their contributions by sharing their perceptions and opinions with me. Above all I would like to thank my family and teachers that provided me with valuable and constructive criticism.

Abstract

The importance of telecommunications in the economic, social and political development of a country is now recognized throughout the world. The benefits derived from improved telecommunications not only contribute to strengthen the economy of a nation but also to reduce isolation and improve the effectiveness of social programs. With regard to people management I will say that the effect job insecurity can have not only on a range of important individual outcomes but also on organizational. Employee's motivation affects organization productivity, as it is worldwide known that people are the most crucial resource in any organization.

Managing People and Organisation in Telecom Industry

Introduction

The importance of telecommunications in the economic, social and political development of a country is now recognized throughout the world. The benefits derived from improved telecommunications not only contribute to strengthen the economy of a nation but also to reduce isolation and improve the effectiveness of social programs.

The Canadian telecommunications industry has provided Canadians with one of the most advanced networks in the world. Almost all households have telephone service and public surveys consistently reveal that the public is very satisfied with the quality of service. The Maitland Commission in its 1984 report, “The Missing Link”, identified the existence of a wide gap between the telecommunications facilities of developed and newly industrialized countries. The report went on to say: “The lack of sufficient trained staff is a major cause of the shortcomings of telecommunications with emerging economies… Most major manufacturers provide training in the techniques and maintenance particular to the equipment they supply. But a serious gap persists between developing countries' needs and available training opportunities.” The report recommended that: “Industrialized countries organize seminars to improve the qualifications of experts from developing and newly industrialized countries in the field of telecommunications”.

Managing People and Organisation in Canadian Telecom Industry: A Case Study

Numerous studies have shown that the single most important factor that distinguishes the best company from the others, in any industry, is not ...