MANAGEMENT OF QUALIT

Management of Quality

Management of Quality

Introduction

The main purpose of this paper is to describe the different aspects of total quality management (TQM). This paper discusses that implementation of statistical process control (SPC), and the importance of this process. This paper also discusses the BS EN ISO 9001:2008 and BS EN ISO 14001:2004, and benefits associated with the implementation of these standards. Last but not the least, this paper discusses the barriers in continuous process improvements and ways to remove these barriers.

Section One

It is said that there is a great effect of process variation and its associated effects on the quality, no matter it is discussed on the basis of performance characteristics or customer perceptions. The quality can be affected by the effect of process variations in it.

Research and propose how to implement Statistical Process Control (SPC) successfully into an organisation

Statistical Process Control (SPC), also known by its acronym in English, "SPC" is a set of statistical tools that allow you to collect, study and analyze repetitive processes information to make decisions aimed at improving them, is applicable to both production processes and services, provided they meet two conditions: that is measurable (observable) and is repetitive (Theoretical-Practical Course CEP, 2004). The main purpose of C.E.P. is to identify and eliminate special causes of problems (change) to bring the process back under control (Taqi, 1992, p. 34).

The C.E.P. serves to bring the company's Quality Control "corrective" for inspection, pending one area, the Quality Control "Preventive" for production, dependent on the productive areas, and then to Quality Control "Predictive" by design depending on all areas of the company (Stimson, 1998, p. 23).

A company with statistical control can improve processes, reduce rework and waste, leading to a reduction in costs since the CEP involves more than just create the ideal product, also entails ensuring that internal processes are taken properly, the equipment is properly maintained and that resources provided are adequate.

The levels of cost of generation of products or services resulting from various factors interact in the production process. Thus under certain conditions, and as long as does not change fundamental aspects such as changes in raw material prices, wage costs, production methods, product characteristics and the machines used, among other, the average cost in producing a good or service will evolve over time within certain limits the ability to express the process of generating output in a given level of costs.

It shows how the cost of production depends on a number of factors, which in turn are products of numerous other factors, namely the cost of a product resulting from the combination of factors within a systematic framework (price raw materials, labour costs, production methods, product characteristics, equipment used, etc.)

The traditional method is prescriptive and descriptive, not analytical. By statistically controlling processes are not trying to mold the distribution of data collected in a given process. The idea is to control the process using decision rules to locate significant differences between the observed data and the rules of the process being ...