LISTENING SKILLS

Listening Skills In The Work Place

Abstract

Listening is a skill which helps in effective communication. Hearing is a physical ability in which it does not matter whether the person is paying attention to the conversation or not. Listening, on the other hand, is an active process in which the person has to concentrate on the conversation otherwise he would not be able to understand what is being said. Listening skills helps in making sense out of the conversation, also helps in understanding what the other person is saying. Listening skills are important when communicating at any level whether it is with family, community or in the business world. People with such ability turn out to be good leaders, as they listen to their employees and build a good relationship with them.

Table of Contents

Introduction1

Discussion2

It's Effectiveness in the Business World2

Shaping my Professional Career3

Conclusion4

References5

Listening Skills In The Work Place

Introduction

Listening is a skill which helps in effective communication. Generally people tend to get confused between the words Hearing and listening, when they are asked about listening skills. Hearing is a passive process and a physical ability in which it does not matter whether the person is paying attention to the conversation or not. We can always hear sounds in our background considering we do not have a hearing impairment. Listening, on the other hand, is an active process in which the person has to concentrate on the conversation otherwise he would not be able to understand what is being said.

Listening, however, is more than just being able to hear and understand what is being said. It is a complete process which starts from hearing, understanding, showing empathy, asking for answers, or clarifications if something is not being understood, and finally giving an appropriate response to the other person.

Listening skills are important when communicating at any level, whether it is with family, community or in the business world. Listening is perhaps the most important element in language learning, because it is the key to speaking, reading and writing. In the Business world, good listening skills are necessary for effective communication. It is considered to be crucial for proper communication at any level within the work place (Grognet, 2003).

Discussion

It's Effectiveness in the Business World

Listening actively could result in better performance at a work place. It can help in understanding what is being said and chances of confusion and contradictions between the people are reduced. People who do not concentrate during the conversation tend to misunderstand things. At a work place if people do not listen actively there might be confusion as to what task has been given and they might not perform accordingly.

In the Business world, Active listening develops a bond of respect between the talker and the listener. If the person is listening actively, it creates a sense of respect, rapport and trust and as a result good business relationship can be created. It can also help the management deal with the employees demand and issues effectively and thus create a good relationship ...