LHA-ASRA GROUP

LHA-ASRA Group

LHA-ASRA Group

Our Commitment

LHA-ASRA Group values the diversity of all communities and wants its services, facilities and resources to be accessible and useful to every individual who wishes to contact or do business with the Group. LHA-ASRA Group recognises that certain groups and individuals are more likely to suffer discrimination and face inequality because of, for example, their race, gender, age, socio-economic background or sexual orientation or because they suffer an impairment, are transgender or because of the specific religion or belief that they hold.

LHA-ASRA Group, both as an employer and provider of housing, is committed to ensuring equality of opportunity so that no one receives less favourable treatment on the grounds of race, gender, acquired gender, disability, AIDS/HIV status, age, sexual orientation, socio-economic background or religion or belief.

LHA-ASRA Group will ensure that its equal opportunities policies are applied in all aspects of its service delivery and will require all Board members, employees and those who supply us with goods and services to comply with these.

Implementation of policy

LHA-ASRA Group is committed to promoting equal opportunities and ending discrimination in all its functions and activities. Specifically these include: access to housing and services

the provision of those services

the development of new housing

the employment and training of colleagues

the use of contractors or consultants

the governance of our organisation

Access to housing

The LHA-ASRA Group provides homes for those in housing need. The Group will ensure that its Allocations Policy is open, accountable and committed to preventing any direct or indirect discrimination. The Allocations Policy will be explained to all tenants and prospective tenants, and made freely available to all those who request it. Where possible, the allocation of tenancies will take into account the importance of the needs of the communities within which we operate. The LHA-ASRA Group monitors the ethnicity of its allocations and sets targets for allocations to black and minority ethnic tenants. Our performance and targets are reviewed annually by the Board and where any shortfalls in achieving these are identified, the Group take steps to address them.

Provision of housing services

LHA-ASRA Group will make sure that our services are provided to all users in the same way, and treat everyone with courtesy and respect. The Group will provide a service that is sensitive towards the needs and circumstances of any individual or group that may face discrimination, and be supportive to those who may be vulnerable or have special needs. All forms of harassment are unacceptable and will not be tolerated by the Group. The Group will take action against those who carry out harassment, support and assist those who suffer any such harassment, and will be proactive in co-operating with other relevant agencies.

The Group will consult with those experiencing discrimination to make sure that services meet their needs, and that all tenant participation and consultation activities promote the full and active involvement of all groups. Action will be taken where it is found that discrimination has taken place ...