[Job Satisfaction and Performance of Quality Service]

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Job Satisfaction and Performance of Quality Service

Problem Statement

Abertt VA Medical Center was in shortage of Nurses about three years back, which resulted in various problems ranging from issues like patient safety to poor patient outcomes. This shortage of nurses led to a series of bad experiences for veterans especially those visiting the Arbett VA medical center for the first time, experiences such as long waiting periods to be triaged, unprofessional attitudes by disgruntled overworked staff and series of errors. It led to customers receiving poor quality service.

Quality Issues

Performance issues

Because nurses are overworked, in response, stress, career change, reducing their hours, and leaving the profession altogether because of the perception of not being valued, there are not enough nurses to manage loads work. Other reasons for retention problems found in the periods of career, retirement, maternity, nursing education, nursing does not work, and travel. Nurses do not enter or leave the nursing and midwifery has been devastating for the provision of healthcare in London ...... fewer nurses caring for more patients.

The nursing shortage and the changing labor market for nurses has led to nurses having to play the role of a head nurse or across professional boundaries to fill vacancies in areas where they are unfamiliar and not have the required skills. This places many staff nurses under intense stress and decreases the quality of patient care. This typically occurs when a unit has no nurses available and the other unit has a surplus of nurses. Because the rights of nurses "absolutely must match your skill, a management tool personal computer as the system going Nightingale Abertt technology can provide VA with the ability to create a template for the combination of skills required for each unit. Reduce programming time by 2 / 3, this system ensures adequate capacity in the concrete that detects when a nurse does not have the skills needed to work on a mapped drive.

Customer service issues

A Department of Health Survey revealed that the number Abertt VA Medical Centre Trust three months of qualified nursing midwifery and health visiting were 160 vacancies and three months of qualified nursing midwifery and health visiting rate of staff vacancies was 10.3%. To reduce these vacancies, the government makes efforts to recruit an extra 20,000 extra nurses by 2010. The campaign was successful, however, areas with the highest offices, London has received few nurses to reduce the shortage of nurses.

The solution is to ease workloads and reduce the nursing shortage. Although the use of technology will not solve the ...