ISO 9000 GAP ANALYSIS

ISO 9000 GAP ANALYSIS AZHAR AHMED MOHAMMED

DEHONG HUO

DESIGN ENGINEERING AND MANUFACTURING MANAGEMENT

10-06-2010

Abstract

ISO 9000:2000 is the latest version of the quality standard developed by the International Organization for Standardization (ISO). The standard aims to evaluate a firm's ability to effectively design, produce, and deliver quality products and services. This version of the standard tries to enhance customer satisfaction by including more top-management involvement and continual improvement. Despite widespread international acceptance, the new standard is surrounded by controversy similar to that surrounding its predecessor, the 1994 version. The literature is clearly divided in its assessment of ISO 9000:2000, which is viewed as either a quality management (QM)-based system or as another paper-driven process that increases risk, uncertainty, and costs. This study utilizes case-based research to address the competing views of the ISO 9000:2000 standard in an attempt to see if a sample of firms in the automotive industry can be positioned within the Miles and Snow strategic typology. We compare different amounts of quality standard integration and quality assurance in the supply chain of firms with ISO 9000:2000 registration while positing several research propositions.

Table of Content

Abstract2

Table of Content3

Chapter15

Introduction5

Background5

Aim and Objectives5

Rationale6

Chapter 27

Literature Review7

Development of ISO9000 standard8

What exactly are the ISO 9000 Standards?8

What about business diversity?9

So what are the benefits of implementing ISO 9000 standards?9

Identify the current problems of implementing ISO9000 in SMEs especially in India11

Problems and challenges12

Overcoming obstacles to registration14

Organizational environment, resource dependence theory and ISO 900016

Effectiveness of ISO 900017

The evolution of ISO standards19

Quality Frameworks and Standards26

Chapter 328

Methodology28

Methods28

Sample selection28

Interview protocol30

Data collection31

Qualitative data analysis35

Survey42

Factors to attain ISO 9000 Registration: A survey of Indian SMES located in part of Central India46

Findings of the survey:Reasons to Pursue Registration:47

Supplier Involvement:48

Selecting Registrars and Consultants:48

Overall Barriers:48

Benefits:49

Conclusion:49

Chapter450

Findings50

Registration is an order qualifier51

Chapter 555

Discussion and Conclusion55

Reference59

Appendix A.69

Appendix B.72

Chapter1

Introduction

Background

Quality assurance (QA) covers all activities, including design, development, production, installation, servicing, and documentation (Deming, 1981, Deming, 1986, Garvin, 1983, Garvin, 1984, Garvin, 1986 and Garvin, 1987), and is important to the competitive capabilities of any organization or supply chain. The importance of assuring quality requires that quality not be dealt with on an ad hoc basis. Only a properly implemented quality management system (QMS) within an organization and across its supply chain can provide protection from short-term actions that do not serve long-term goals. For many firms, obtaining acceptable levels of quality comes with the registration of a QMS for itself and its suppliers. In the new ISO 9000:2000 standards, the International Organization for Standardization (ISO) provides what is regarded as the most prevalent approach to developing a QMS. To date, over half a million organizations in over 150 countries have achieved quality registration through ISO standards. Over 50,000 companies within the United States alone have obtained the new ISO 9000:2000 registration (IQNet, 2006). The continued growth of this standard for nearly 20 years suggests that it is, and will continue to be, an influential global metastandard (Curkovic and Handfield, 1996, Curkovic and Pagell, 1999, Uzumeri, 1997 and Kartha, 2004).

Aim and Objectives

The aim of the proposed research is to specifically present ...