Interpersonal Dynamics

Introduction

The course of the study will focus on “interpersonal dynamics” in relation with a personal professional-business experience and its implications with interpersonal dynamics. The paper will analyze different aspects related to interpersonal dynamics in a holistic context. Basically “interpersonal dynamics” describes how people cope with and deals with different situations and scenarios. Interpersonal dynamics is highly dependent on the ability of interpersonal communication skills. By definition Interpersonal dynamics occurs between multiple people who are physically close (Gardner, pp. 270-281). Each person produces messages that are a response to messages that developed by the other or others involved in the conversation.

Interpersonal dynamics is the most serious form of communication for humans. Interpersonal dynamics is the demonstration of self concept, emotions, attitude and behaviour. Life experience and perception influence self concept, Psychological type, motivational level and gender are the elements that shape up one's self concept. The effective interpersonal dynamics is a skill that creates a perception among the person regarding the handling of different situations of crises and conflicts. The ability to demonstrate and use these skills in order to communicate effectively and handling the situation peacefully and constructively regarded as an effective interpersonal dynamics.

Discussion

Being a manager at Mc Donald's I have witnessed different conflicts situation and managed these situations effectively. For the purpose of this course study, I will discuss one particular event that happened at Mc Donald's. I was the manager and, there was this one particular situation that arises in my department in which the employees developed a conflict with the upper management (Luthans, pp. 3-17). The conflict arose due to the improper communication by the management. Few years back the employees heard the rumour that the company is going to downsize the employees due to the preceding economic dysfunction of the company. However, in real it was not true and it was just a rumour that aired by the employees of the company who were fired pertinent to their distinctive-behavioural issues.

Background of the (Problem) Event

Being a manager it was my prime concern and duty to eradicate and properly communicate to the employees regarding the prevailing rumour. The primary reason and rationale behind the rapid promulgation of the rumour was the overall economic condition and downsizing strategy of the companies. The global economy was heading towards the economic crises and, all the leading companies were facing a financial crunch and, the phenomenon “Downsizing” was in full swing in all of these companies operating in United Sates of America. Other major aspect of the issue was that the employees started to lose their confidence on the company (Khandwalla, pp. 11-24). A significant number of the employees were immigrants from different countries with different backgrounds. After analyzing the underlying problem, I formulated and developed a new and singular vision among the people for communicating on an organizational level.

The first thing I incorporated in the activities supervised by me was to create a synergy among employees and my point of emphasis was to explain the trainees to understand the basic and ...