INTERNATIONAL STANDARDS

International Standards ISO 9000, ISO14001

International Standards ISO 9000, ISO14001

The International Organization for Standardization (ISO) is a group of the normalization of the 120 member countries. Founded in 1947, the ISO sets international standards for products and services in virtually all settings in business and industry. In recent years, achieving ISO certification was the key to success in business companies operating in the global market.

In addition, ISO 14000 is a standard series of processes: a family of environmental management standards and guidelines. It strives to establish the environmental ethics of an organization and improve its ability to achieve and measure environmental performance. The rules affect all aspects of industrial process from design to manufacturing and marketing. Compliance with ISO 14000 is entirely voluntary. Most organizations do to obtain certification because they recognize that the performance of the ISO in practice include reducing costs, improving production efficiency, reduction of responsibility and competitive advantage.

Production and quality is an important element in any business, is the reason for the request of clients. Scott Bader is an international company operating in 90 countries around the world there are places of production and distribution networks and agents around the world (Richard A. Bettis, 1992).

Scott Bader has been accredited an ISO 9000 and an ISO 14000 standards for quality which includes conception and design. In a recent customer survey they were rated top by its customers for skill and service and in 1975 they were rewarded a Queen's Award to industry for technical innovation in surface coatings. Scott Bader since then have improved a lot and claim that to keep up with fierce competition see 20 to 30 new or modified products added to the range (Bettis Richard A, 1992).

Total Quality Management is used so that the workers on production processes have a personal responsibility for passing in to the following operation only products of perfect quality. This is quality at source and it is passed down a 'chain of quality'. Each work team checks the quality of its own products, so operators must be capable of doing and understanding the statistical quality analysis. These results are displayed so everyone knows how the work team is doing. Anybody can stop the production process if they are unhappy about the level of quality being produced until the problem is found and resolved. This will help Scott Bader to be as efficient as possible. Everyone in Scott Bader shares the responsibility of quality. In their manufacturing plants, the operators are responsible for testing the batches when they make them. They also have a Quality Control department to do the final tests before the products are approved. Scott Bader is accredited with an ISO 9001 and an ISO 14001 accredited Company. Most of their suppliers are also ISO accredited (Bettis Richard A, 1992).

A wide variety of products, solvent based and water based and powder coatings, industrial coatings, water based products and thickeners are made at Scott Bader. Scott Bader believes that, “Everybody in this country touches ...