1. As a concept IMC has become well known on an international scale during the 1990s. Thus IMC is a term whose widespread use is comparatively recent, a fact, which might explain why there not yet is a common understanding of its real meaning and the lack of a generally accepted definition. Let us assume that the ultimate purpose of marketing is to deliver a higher standard of living (Kotler, 2003). If we use a more limited definition we could say that marketing is a societal process by which individuals and groups obtain what they need and want through creating, offering and freely exchanging products and services of value with others (Kotler, 2003, p. 9).
The keyword is value, which can be defined as a ratio between benefits and costs, between what the customer gets and what he/she gives. To increase the value of the customer offering the marketer can use several combinations of methods, all aiming to raise benefits and reduce costs. It is then evident that the main purpose of marketing communication is to affect the consumer's conception of value and of the relation between benefits and costs. This can be achieved by raising benefits, reducing costs, raising benefits and reducing costs, raising benefits by more than the raise in costs and lower benefits by less than the reduction in costs.
Smith et al. (1999) have defined IMC. They distinguish three definitions:
1. Management and control of all market communications.
2. Ensuring that the brand positioning, personality and messages are delivered synergistically across every element of communication and are delivered from a single consistent strategy.
3. The strategic analysis, choice, implementation and control of all elements of marketing communications which efficiently (best use of resources), economically (minimum costs) and effectively (maximum results) influence transactions between an organization and its existing and potential customers, consumers and clients.
2. A group from engineering and a group from marketing at a company decided to attend a conference together. They all needed to take a train to their destination. Each of the marketing people bought a ticket. All of the engineers got together and bought one ticket.
The marketing people were convinced that the engineers would get thrown off the train. When the conductor came arround, all the engineers piled into the bathroom. The conductor knocked on the door asking for tickets, and they slid the one ticket out under the door, and the conductor continued on his way. On the way home, the marketing people figured they would use the same routine and purchased one ticket.
The engineers did not purchase any tickets. The marketing people were again stunned. On the train, one of the engineers said here comes the conductor, and the marketing people quickly piled into the bathroom. One of the engineers walked up, knocked on the door, and announced he was the conductor, and the marketing group slid their ticket out under the ...