Indian BPO and Philippines

Indian BPO and Philippines

Key Points of the Case

Business Process Outsourcing (BPO) firms have been the largest job creators in India since the mid 1990s. Different multinational companies (MNCs) have been investing billions of dollars in India through outsourcing or offshore outsourcing. Investors from all over the world witnessed tremendous growth since their establishment in India. The main reasons for this growth in Indian BPOs were because of the abundance of English spoken highly skilled personnel, good telecom infrastructure, India's location on the map and friendly taxation policies offered by the government (Messner, 2009).

Despite of this growth in ...