Improving Organisational Performance through Performance Management System

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ACKNOWLEDGEMENT

I would like to thank my supervisors, friends and family, without their support this research study would not have been possible.

DECLARATION

I adjudge that the entire content of this dissertation is entirely my own work; the content used in this dissertation has not been submitted before in any educational institution and represents my own opinion.

Signed __________________ Date _________________

ABSTRACT

In this research study, the purpose was to find out how the organizational performance can be improved by employing performance management system. The organization selected for this research was Indian oil and Gas Company i.e. Oil and Natural Gas Corporation Limited. The main focus of the research is on performance managment systems used by this company and how the performance of the organization can be affected by the PMS. Mixed methodology as used in which questionnaire techniques was used. Questionnaire was filled by the employees of ONGC and the company's documents were also analyzed and after analyzing the facts and figures it is proved that PMS is undoubtedly contributing in improving the organisational performance.

TABLE OF CONTENTS

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

CHAPTER 1: INTRODUCTION1

Background of the Research1

Oil and Natural Gas Corporation Limited4

Mission statement of ONGC5

Vision of ONGC5

Objectives of ONGC6

Aims and Objectives6

Aims6

Objectives6

Research Questions6

Dissertation Layout7

Gantt chart7

CHAPTER 2: LITERATURE REVIEW8

History of ONGC8

1960-19908

After the 19909

Organisational Performance9

Developing a Successful Performance Management System11

Performance Management significance12

Reasons for implementing Performance Management13

Identification of the Performance Evaluation Methods14

360-degree evaluation15

The BSC Model15

Problems of PMS methods17

Key Performance Indicators19

Performance Evaluation Methods19

Methods for Performance Evaluation20

Employee Performance Management20

Organization and Performance Culture21

Organizational Culture and Organizational Performance Research22

CHAPTER 3: METHODOLOGY24

Design and Methodology24

Rationale for Mixed Methods Research Design26

Secondary Research Methods27

Primary Research Methods29

Qualitative and Quantitative Research Method29

Selection of Participants37

Instrument38

Data preparation and statistical procedures38

Data Analysis38

Searching for alternative explanations39

Secondary data analysis39

Data Collection39

Questionnaire40

Reliability41

Validity41

Ethical Concerns41

Literature Search42

Keywords Used43

CHAPTER 4: ANALYSIS AND DISCUSSION44

Performance Measurement in ONGC44

Reason of employing performance Management System46

PMS at ONGC48

Current PMS at ONGC52

Effectiveness of the current PMS54

Problems associated with existing PMS at ONGC54

Correlation between independent and dependent variables55

Analysis of Questionnaire Responses56

CHAPTER 5: CONCLUSION AND RECOMMENDATIONS61

Recommendations65

REFERENCES67

APPENDIX69

CHAPTER 1: INTRODUCTION

Background of the Research

The researcher defined that performance standards is the organizational or any system performance standards establishment. Not only this has the establishment of goals and targets as well as the establishment of the indicators for the improvisation of public health practiced.

According to the researcher, performance measurements are the applications which are used for indicating and measuring performance. The organizations hope to achieve the following performance objectives:

To establish a performance management process based on competencies,

To establish strong staff development capabilities,

To train staff and supervisors by a similar unit of analysis (i.e., competencies) to encourage consistency, and

To foster collaboration between staff and supervisors in completing job profile

Key Performance Indicators is the evaluation system, which helps organizations to identify the strategic and tactical (operational) objectives. Key performance indicators give the organization an opportunity to assess their condition and assist for the evaluation of the implementation strategy. KPIs allow control of business employees and the company as a whole in the real time. KPI is a tool for the measurement of goals (Sheppard 2003, 67).

Management by objectives is a method of ...