Improving Organisational Performance through Performance Management System
By
ACKNOWLEDGEMENT
I would like to thank my supervisors, friends and family, without their support this research study would not have been possible.
DECLARATION
I adjudge that the entire content of this dissertation is entirely my own work; the content used in this dissertation has not been submitted before in any educational institution and represents my own opinion.
Signed __________________ Date _________________
ABSTRACT
In this research study, the purpose was to find out how the organizational performance can be improved by employing performance management system. The organization selected for this research was Indian oil and Gas Company i.e. Oil and Natural Gas Corporation Limited. The main focus of the research is on performance managment systems used by this company and how the performance of the organization can be affected by the PMS. Mixed methodology as used in which questionnaire techniques was used. Questionnaire was filled by the employees of ONGC and the company's documents were also analyzed and after analyzing the facts and figures it is proved that PMS is undoubtedly contributing in improving the organisational performance.
TABLE OF CONTENTS
ACKNOWLEDGEMENTII
DECLARATIONIII
ABSTRACTIV
CHAPTER 1: INTRODUCTION1
Background of the Research1
Oil and Natural Gas Corporation Limited4
Mission statement of ONGC5
Vision of ONGC5
Objectives of ONGC6
Aims and Objectives6
Aims6
Objectives6
Research Questions6
Dissertation Layout7
Gantt chart7
CHAPTER 2: LITERATURE REVIEW8
History of ONGC8
1960-19908
After the 19909
Organisational Performance9
Developing a Successful Performance Management System11
Performance Management significance12
Reasons for implementing Performance Management13
Identification of the Performance Evaluation Methods14
360-degree evaluation15
The BSC Model15
Problems of PMS methods17
Key Performance Indicators19
Performance Evaluation Methods19
Methods for Performance Evaluation20
Employee Performance Management20
Organization and Performance Culture21
Organizational Culture and Organizational Performance Research22
CHAPTER 3: METHODOLOGY24
Design and Methodology24
Rationale for Mixed Methods Research Design26
Secondary Research Methods27
Primary Research Methods29
Qualitative and Quantitative Research Method29
Selection of Participants37
Instrument38
Data preparation and statistical procedures38
Data Analysis38
Searching for alternative explanations39
Secondary data analysis39
Data Collection39
Questionnaire40
Reliability41
Validity41
Ethical Concerns41
Literature Search42
Keywords Used43
CHAPTER 4: ANALYSIS AND DISCUSSION44
Performance Measurement in ONGC44
Reason of employing performance Management System46
PMS at ONGC48
Current PMS at ONGC52
Effectiveness of the current PMS54
Problems associated with existing PMS at ONGC54
Correlation between independent and dependent variables55
Analysis of Questionnaire Responses56
CHAPTER 5: CONCLUSION AND RECOMMENDATIONS61
Recommendations65
REFERENCES67
APPENDIX69
CHAPTER 1: INTRODUCTION
Background of the Research
The researcher defined that performance standards is the organizational or any system performance standards establishment. Not only this has the establishment of goals and targets as well as the establishment of the indicators for the improvisation of public health practiced.
According to the researcher, performance measurements are the applications which are used for indicating and measuring performance. The organizations hope to achieve the following performance objectives:
To establish a performance management process based on competencies,
To establish strong staff development capabilities,
To train staff and supervisors by a similar unit of analysis (i.e., competencies) to encourage consistency, and
To foster collaboration between staff and supervisors in completing job profile
Key Performance Indicators is the evaluation system, which helps organizations to identify the strategic and tactical (operational) objectives. Key performance indicators give the organization an opportunity to assess their condition and assist for the evaluation of the implementation strategy. KPIs allow control of business employees and the company as a whole in the real time. KPI is a tool for the measurement of goals (Sheppard 2003, 67).