Improve employee retention in managed care call center



Improve employee retention in managed care call center

Introduction

Based on globalization and change in workforce dynamics there is a marked change in the perception and knowledge. Workplaces have evolved from apprenticeships to large scale, specialized organization and in order to remain competitive people have now shifted towards human capital and workers are being recognized as the true asset of any company since the possess the knowledge and experience about the job that makes them a critical element of the organization, these knowledge workers need to be valued as necessities instead of cost units. The ...