IMPLEMENTING TQM

Implementing TQM

Implementing TQM

Total Quality Management is a structured quality management system products, processes and organizational resources to meet its internal and external customers, as well as its suppliers. Its main aim is a stable (if not progressive) customer satisfaction through continuous improvement, which is carried out through systematic methods of solving problems, achieving a breakthrough, and the maintenance of good results (standardization) (Hyde, 2006).

There is no standard or rigid procedure for the implementation of TQM. Each company can practice TQM in such a way he sees best for their organization (Gilbert, 2007). However, TQM program of the company must always ...