IBM-VISION AND MISSION

IBM-Vision, Mission and External and Internal Analysis



IBM-Vision, Mission and External and Internal Analysis

Introduction

IBM Global Services is the technology services and consulting division of International Business Machines (IBM), one of the world's largest providers of software, hardware and technology services. IBM Global Services offers services in areas such as application development, data storage, infrastructure management, networking, consulting and technical support. IBM Global Services is among the world leaders in providing business consulting and outsourcing services. IBM is headquartered in Armonk, New York (Fisher, 2003).

IBM Global Services recorded revenues of $58,892 million during the financial year ended December 2008 (FY2008), an increase of 8.8% over 2007. The increase in revenue was due to growth across the segments and geographic regions, driven primarily by increase in annuity base and short-term contracts.

Mission, Vision and Values

At IBM, we strive to lead in the invention, development and manufacture of the industry's most advanced information technologies, including computer systems, software, storage systems and microelectronics.

We translate these advanced technologies into value for our customers through our professional solutions, services and consulting businesses worldwide.

Although IBM holds many patents in computer-related technology, it did not invent the computer. IBM did, however, play a significant role in the development of commercial applications for emerging computer technology (Fisher, 2003).

Stakeholders Analysis

Speaking in the context of stakeholders, stakeholders include anyone who is a direct user, indirect user, manager of users, senior manager, operations staff member, support (help desk) staff member, developer working on other systems that integrate or interact with the one under development, or a maintenance professional potentially affected by the development and/or deployment of a software project is such a stakeholder. This week, I'll discuss what I believe are the rights and responsibilities that project stakeholders have -- rights and responsibilities that everyone must respect for your project to be a success. These rights and responsibilities are modified from Karl Wiegers' book Software Requirements (see Resources). In the book, Weigers focuses on how to successfully work with system users -- whereas here, our focus is expanded to include all project stakeholders. The rights of project stakeholders

1. To have developers learn about their business and objectives (Simmons and Richard, 2004)

2. To expect developers to learn and speak their language

3. To expect developers to identify and understand their requirements

4. To receive explanations of artifacts that developers use as part of working with project stakeholders, such as models they create with them (e.g. user stories or essential UI prototypes), or artifacts that they present to them (e.g. UML deployment diagrams)

5. To expect developers to treat them with respect

6. To hear ideas and alternatives for requirements

7. To describe characteristics that make the product easy to use (Simmons and Richard, 2004)

8. To be presented with opportunities to adjust requirements to permit reuse, reduce development time, or to reduce development costs

9. To be given good-faith estimates

10. To receive a system that meets their functional and quality needs

Major Products and Services

IBM Global Services provides technology and consulting ...