HUMAN RESOURCE MANAGEMENT

Human Resource Management



TABLE OF CONTENT

TASK 1: CURRENT ISSUES IN HUMAN RESOURCE MANAGEMENT3

?Diversity4

?Ethics5

?Remuneration Policy5

?Improve morale and productivity6

?Communication8

TASK 2: COMMUNICATION BARRIERS9

Barriers to communication10

Conflict Resolution Strategies11

Negotiation11

Active Listening11

Mediation12

TASK 3: STAFF TURNOVER13

TASK 4: CEO LEADERSHIP STYLE15

TASK 5: LEARNING AND DEVELOPMENT19

TASK 6: COLLECTIVE CONSULTATION23

REFERENCES27

BIBLIOGRAPHY31

Human Resource Management

Task 1: Current Issues in Human Resource Management

There are lots of issues in human resource management that are to be solved in a timely manner. However knowing the current issues in human resource management globally would help you a lot to nip them in the bud in your organization. Some of the current issues in human resource management that are dying for attention are employee draining turnover, ineffective managers, employee absenteeism, poor employee motivation, poor response to stress and conflicts, poor customer service etc.

With the improvement in communication technologies and devices day to day, more people are using it to their advantage. So is the case of employees using them to find another job in any part of the globe. Employee drain is a burning issue in some of the industries like BPOs. It is easily at 50% in most of those organizations. HR management teams are finding it difficult to curb draining. Solving that issue is the key to the success of the organization. A lot of time and money are wasted if any employee simply switches companies.

The employees are to be motivated properly in order to extract work from them. If you find that they are not showing interest in their job, it is time to look into that issue seriously and solve it. An employee who is properly motivated would deliver more than the organization expects. So keep them happy and motivated to increase your productivity and hence the return on investment.

If the employees are not properly trained they may not know how to respond to conflicts and stress. It is necessary for them to deal with stress and conflict effectively to get the productivity you need. There are many courses and training available for such employees. You need to send them to such training so that they acquire the skills needed to cope with stress and conflicts.

Poor customer service is another issue in human resource management. If your customers are not serviced properly they will not return to you again and it is a loss to your company. Know how your customer service is functioning and sort out the issue in it. This will certainly increase the turnover of your organization in due course.

Diversity

HRM professionals continue to find additional change in their roles as the workforce becomes more diverse. The most important diversity responsibilities of HRM are their efforts to achieve an equal opportunity (EEO) workplace. An EEO workplace achieves the condition in which, all individuals have an equal chance for employment, regardless of their race, colour, religion, sex, age, disability, or national origin (Bundy, 1997). In addition to cultural and ethnic diversity, aging workers bring another dynamic to organizations, the role of HRM includes ensuring that workplaces are free of bias and the ...