The use of function/committee rooms should be increased so that they can be earning revenue for the hotel. This area needs expansion. Blomme (2009, 6) describes that the usage of areas can be expanded to clients such as educative functions; organizational and business meetings, conferences and religious gatherings, etc. The decor of the hotel must be renovated and must give an attractive, welcoming and warm look to customers to serve as the attraction purpose.
Brief the management team on their role in meeting them
According to Johnson (2002, 239) in hospitality management, the young employees should ...