HOSPITALITY INDUSTRY

Hospitality Industry

Hospitality Industry

Introduction

The practice of outsourcing has been increasing every year in the hospitality industry, according to Mark Hoare, a partner with The Prism Partnership, a Boston-based travel and leisure consulting company (Barrows & Powers, 2008).

Discussion

Outsourcing refers to the process whereby activities traditionally carried out internally are contracted out to external providers (Lockyer, 2007). The term contracting has been used in a generic way to describe both the process of outsourcing or the search for and appointment of contractors for the provision of goods and services and the execution of the contractual relations needed to support such activities (Zhang, Pine ...