Implementing a Health Care Information System to Improve Quality Care to Patients
Abstract
Successfully implementing patient care information systems (PCIS) in health care organizations appears to be a difficult task. After critically examining the very notions of 'success' and 'failure', and after discussing the problematic nature of lists of 'critical success- or failure factors', this paper discusses three myths that often hamper implementation processes. Alternative insights are presented, and illustrated with concrete examples. First of all, the implementation of a PCIS is a process of mutual transformation; the organization and the technology transform each other during the implementation process. When this is foreseen, PCIS implementations can be intended strategically to help transform the organization. Second, such a process can only get off the ground when properly supported by both central management and future users. A top down framework for the implementation is crucial to turn user-input into a coherent steering force, creating a solid basis for organizational transformation. Finally, the management of IS implementation processes is a careful balancing act between initiating organizational change, and drawing upon IS as a change agent, without attempting to pre-specify and control this process. Accepting, and even drawing upon, this inevitable uncertainty might be the hardest lesson to learn.
Table of Content
Abstractii
Chapter 01: Introduction1
Outline of the Study1
Problem Statement1
Objectives1
Research Question1
Theoretical Frame work2
Limitation of the Study3
Assumptions & Limitation4
Chapter 02: Literature Review5
Strategic Alignment6
Communicate objectives and strategies8
Involve clinical leaders in planning process9
Top management involvement9
Involve stakeholders too little11
Conduct a disorganized decision process11
Chapter 3: Methodology18
Research Design18
Qualitative Research18
Sample19
Instrument (interview/ Questionnaire)19
Data Collection Method20
Data Analysis21
Workforce Development22
Growth22
Patient safety23
Technology focus23
Government regulation compliance23
Research Question 124
Formal evaluation process24
Incorporation of IS investments in strategic business plan24
Return on investment analysis25
Board of Directors approval of IT investment25
Business objectives and strategies in request for proposal selection criteria25
Research Question 225
Managerial actions26
Visit sites26
Enabling organizational characteristics27
IT value awareness27
Research Question 328
Managerial actions28
Hindering organizational characteristics28
Revenue Cycle Management28
About Thomas Hospital34
About Streamline Health34
Chapter 4: Result & Discussion36
Resistance to change36
Lack of Management Support36
Lack of IT understanding37
Lack of resources37
Complexity of organization38
Step 1: Identify organization objectives38
Step 2: Identify organization strategy39
Step 3: Envision information systems39
Step 4: Gain approval40
Step 5: Acquire/implement40
Chapter 5: Conclusion & Implications42
References47
Appendices50
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Table 0654
Table 0755
Figure 0155
Chapter 01: Introduction
Outline of the Study
Information technology is playing an increasingly central role in the U.S. health care industry. This is because information systems investments can contribute greatly to improved service quality, operational efficiency, patient satisfaction, and patient care , and. Even greater adoption and use of such systems in health care could save an additional $162 billion a year.
Problem Statement
Implementing a Health Care Information system to improve quality care to patients and the inefficiency of documenting patient care and how it negatively affects revenue.
Objectives
The system shall provide authorized users with more accurate and timely information through immediate electronic access to patients and population information. The long term objectives are to enhance the safety, quality, cost effectiveness, and efficiency o health care. I will identify the components for the patient registration system. This will be a template electronic system that can be used in healthcare system ...