Front Office Procedures

Introduction

Successfully organizing the front offices of hotel is run on a principle of effective marketing of the necessary products. Understanding the hospitality marketing mix is compulsory for the success of hotel management. They are very important to create a good impact of the hotel on the guests. They keep a view on who is who, as for the regular arrivals and strangers.

Valet Parking

The valet parking has always been a status symbol for the hotels, and the hotels have always given this a lot of stress because it effects the perception of the customer, and the amount of value he perceives with the service of the hotel (Foster, 167-174). Usually these luxury hotels develop an application, which enables the customer and guests to call for their vehicles through their room, and this enables the hotel staff to deliver the vehicle to the customer just when he arrives at the hotel parking. These hotels usually develop a system that enables the customer to call their car just on a single touch through their laptop in their room (Lewry, 101-115).

Registration

Check-in is done by the clerk at the reception. Check-in is the process by which a clerk records the arrival of guests at a hotel, airport or port. Recently, the term has been extended to some social networks that allow a user to communicate where are at any given time to other network users. (Foster, 167-174) In hotels, check-in is normally required in order to obtain the room key and provide the guarantees to cover the potential costs such as room service for the duration of stay. In hotels, check-in is used for the guest and physically in the hotel; one can sign up for your room key and respond to requests for registration of the hotel establishment (Lockwood, 131-140). The Check-In process has the main objective of facilitating the entry of a customer in the shortest time possible, allowing subsequent completion of customer data, forms, forms, records, etc.

Quality of Service

Different researches have taken place to recognize and comprehend the customer expectations and needs, select the accommodation establishment. Research findings show that most people might think that the selection of the accommodation the following attributes location, price, safety, and service quality and brand reputation. Williams (120-124)) investigated the three sections of a hotel's frequent Group:, luxury, mid price and economy, discover the initial choice of hotel frequent flyer and rewards of the important factors clean, relaxing suite, opportune positioning, courteous and prompt level of service, a secure atmosphere & courteous and friendly staff. In some other research, the experts also compared the use LODGSERV and service quality expectations. Cost control, Price and quality was rated in all age groups the most important place of safety and convenience of the following attribute. Experts have found accommodation, security, monetary value, and the staff polite and helpful and clean is the hotel of choice for travelers to select attributes identified. In this regard, some members and non-experts to study the object of the scheme members ...