I would like to thank my supervisors, friends and family, without their support this research study would not have been possible.
DECLARATION
I adjudge that the entire content of this thesis is entirely my own work; the content used in this thesis has not been submitted before in any educational institution and represents my own opinion.
Signed __________________ Date _________________
ABSTRACT
The aim of this research study is to examine the factors affecting motivation of talented employee in the banking sector of Kuwait. The combined effect of both job motivation and job satisfaction on job performance in bank employees had not previously been investigated. This quantitative study used an online survey research method and attempted to generalize inferences from the sample population about the attitudes, behaviours, and characteristics of the population. This study is important because by examining the relationship among job motivation, job satisfaction, and job performance, this research helped to evaluate the significance among these factors in bank employees. Previous research has demonstrated the individual relationship between job motivation and job performance as well as job satisfaction and job performance. The data obtained in this study shows that both job motivation and job satisfaction have a positive relationship to job performance, both individually and combined, in bank employees.
TABLE OF CONTENTS
ACKNOWLEDGEMENTII
DECLARATIONIII
ABSTRACTIV
CHAPTER # 1: INTRODUCTION1
Background of the Study1
Problem Statement3
Purpose4
Theoretical Framework4
Research Questions6
Nature of the Study8
Significance of the Study8
Definitions9
Summary9
CHAPTER # 2: LITERATURE REVIEW11
Introduction11
Motivation11
Performance Management Systems16
Issues for Bank Employees18
Job Performance20
Gender and Job Performance21
Age and Job Performance23
Salary and Job Performance25
Customer Service Aspect of Job Performance27
Management Challenge29
Job Motivation31
Job Motivation and Job Performance33
Job Satisfaction34
Job Satisfaction and Job Performance37
Work Motivation39
Summary of Literature Review49
CHAPTER # 3: METHODOLOGY52
Introduction52
Research design52
Research Philosophy54
Positivism55
Interpretive55
Realism56
Research Approach56
Instrument for data collection56
Sampling method and Sample size57
Data Analysis58
Validity and Reliability of Research Instrument58
Ethical Considerations60
Limitations62
CHAPTER # 4: RESULTS AND FINDINGS64
Introduction64
Demography of Respondents64
Motivation Scale69
Customer service Scale76
Correlation Analysis86
Summary89
CHAPTER # 5: CONCLUSION AND RECOMMENDATIONS91
Conclusions91
Work Motivation and Employee Alignment91
Employee Alignment to Strategic Objectives and Actions94
Employee Alignment and Business Performance Outcomes95
Implications for Management Practice97
Recommendations for Future Research100
REFERENCES103
APPENDIX113
Questionnaire113
Demographic information113
Motivation Scale114
Customer service Scale115
CHAPTER # 1: INTRODUCTION
Background of the Study
The field of industrial organizational psychology deals with applying psychological theories and principles to organizations. From the outset, industrial organizational psychologists have had an interest in studying job motivation, job satisfaction, and job performance as well as the interplay of these variables. The ability to manipulate these variables for the purpose of increasing business-related goals and outcomes has been reflected in theories of motivation and job satisfaction as evidenced by the historical work of Maslow (1943) and Maslow (2004).
Studying employee job performance and understanding how to increase efficiency has long been a priority for industrial organization psychologists. Learning how to help employees operate more proficiently, from a scientific standpoint, became an important initial goal of industrial organizational psychologists. Scientific management has helped to study and test different work methods to identify the best, most efficient ways to complete a job (Cederblom 2002 131). An early example of studying employee work habits scientifically and implementing better practices can be seen in the historical work of Frank and Lillian Gilbreth ...