[Evaluation of Performance Appraisal on Employee Performance]

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ACKNOWLEDGEMENT

I would first like to express my gratitude for my research coordinator, colleagues, and peers and family whose immense and constant support has been a source of continuous guidance and inspiration.

DECLARATION

I [type your full first names & surname here], declare that the following dissertation/thesis and its entire content has been an individual, unaided effort and has not been submitted or published before. Furthermore, it reflects my opinion and take on the topic and is does not represent the opinion of the University.

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Abstract

Performance management has become a major component in a businesses success, according to forbes.com. it is becoming increasigly significant to mentor and huide employees in sucha manner that they can align themselves to the ever-changing job requirements. It enables the sub-ordinates to have a grasp on their career and achieve their targets. It creates trust in the leadership, better productivity and responsibility.The study aims to evaluate what is Performance Management and what activities are involved with it. It also examines if performance management affects the employee productivity and assesses as to what extent it can affect the performance and what are the other approaches which can improve the worker's productivity. Citigroup is the major American financial services company in the market, spanning 140 countries counting approximately 300,000 staff. The Dublin in Ireland office employs c.a. 1200 staff and it is an important centre for Citigroup as it is one of the major European sites. This study consists of a longitudinal evaluation of a performance management system (PMS) in Citigroup. In the alignment to verify the combined impacts of the insertion of the PMS and the degree of classification, repeated ANOVA showed evaluation for each dependent variable, time-lapse review and degree classification assessment assistance and on-subject and between subject components, respectively. Keeping in view the previous studies over the impact and effects of the taking into account the performance based payments and appraisals in the insurance and finance, this research sheds even more light over the effectiveness of any program that is related to the kind mentioned above. It discusses the overall effect of the worker's efforts and the appreciation and appraisal dependent over the behaviour and attitudes related to the work. In the organisations of the insurance and finance industry there must be a consideration of the appraisal based on the performance, as it is a wise decision for improving the alignment of the employees with the company's goals and objectives.

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

CHAPTER 01: INTRODUCTION1

Background1

Organisation Background1

Rationale2

Problem Statement2

Research Questions3

Aims and Objectives3

Outline of the Thesis4

Definition of the Terms5

CHAPTER 02: LITERATURE REVIEW6

The Nature of Appraisal6

Content of Appraisal6

Contextual Performance7

Goal Orientation8

Appraisal process9

Appraiser--Appraisee interaction9

The context of appraisal10

Cultural differences and appraisal10

Benefits of Performance Evaluation11

Benefits to the individual:12

New Age Type of Performance Appraisal System15

CHAPTER 03: METHODOLOGY24

Selecting research participants (sampling)24

Data Collection/Managing Access/ unit of information26

Variables and Their Measures27

Commitment to the organization.28

Organisation-based self-esteem28

Satisfaction with the coordinator28

Cooperation with the coordinator29

Recent work effort29

Ranking30

Response Rate31

CHAPTER 04: DATA ANALYSIS33

Effect of P.M.S and Rating Level on Work-Related Attitudes and Effort33

Role of Disappointed Appraisal Rating Expectation35

Evaluations of ...