Euro bank EFG Bank e-Banking Strategy for Greek Retail Customers

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ACKNOWLEDGEMENT

I would like to take this chance for thanking my research facilitator, friends & family for support they provided & their belief in me as well as guidance they provided without which I would have never been able to do this research.

DECLARATION

I, (Your name), would like to declare that all contents included in this thesis/dissertation stand for my individual work without any aid, & this thesis/dissertation has not been submitted for any examination at academic as well as professional level previously. It is also representing my very own views & not essentially which are associated with university.

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TABLE OF CONTENTS

ACKNOWLEDGEMENTII

DECLARATIONIII

CHAPTER 3: METHODOLOGY1

Introduction1

Types of research methods4

Sampling5

Data analysis6

Research Limitations7

Ethical issues7

Research Model and propose to be changed8

Research action plan9

Strategy adopted for facilitation of Research9

Informed Consent10

Reliability11

Validity12

CHAPTER 4: FINDINGS14

Table 1: Q114

Table 2: Q215

Table 3: Q316

Table 4: Q417

Table 5: Q518

Table 6: Q619

Table 7: Q720

Table 8: Q821

Table 9: Q922

Table 10: Q1023

Table 11: Descriptive Statistics24

New banking technology and banking industry25

Internet technology and retail customers26

Evolution of banking system27

Electronic banking perspective28

CHAPTER 5: CONCLUSION31

Internet and banking31

Working of internet banking33

Adoption of internet banking37

Base of internet banking39

Euro bank EFG e-banking52

Recommendations55

Technological innovation58

Old banking from customer perspective61

Added value66

Banking and reliance on technology68

Growth in the usage of internet70

REFERENCES72

APPENDICES77

Questionnaire77

CHAPTER 3: METHODOLOGY

Introduction

Retail banking services are market-oriented individuals, businesses and small and medium enterprises. Retail banking remains an operational to a broad base of customers who made large number of transactions involving small amounts, so that, according to the SDC, you need a "wide" network of branches to satisfy a large clientele and often dispersed.

This type of activity, considered the traditional business of banking intermediation, in turn, is divided into different segments or products by type can be grouped into taking deposits (demand, savings and time), granting credits and loans (personal, consumer, mortgage, etc..) transactions involving credit and debit cards, and marketing of off-balance sheet, as investment funds, pension funds and insurance. In the analysis of retail banking market indicators are also studied as a branch network or the number of ATMs (Bornstein 200690). In view of the body, these two indicators should be read in conjunction with the gradual introduction of electronic banking or 'on-line' which reduces the importance of the branch network has been traditionally competitive parameter. In the banking segment includes both entities using this channel as a complement to traditional as those who use it as primary or exclusive channel, such as ING Direct, Open bank or One-e.

The business of retail banking is characterized by the search for a lasting relationship with clients (individuals, businesses, local authorities. This determination requires the continuous improvement of quality service to our customers, whoever they are, and generally sustaining a responsible corporate image and positive participation in economic development. Retail banking refers to large number of transactions, low value of transaction, deposits received from individuals and small businesses and loans are made to the same groups. Retail banking is different from wholesale banking, where transactions are small in numbers, but large in ...