The research method used for this particular study is the qualitative research. This study was conducted in three different regions. A set of 30 item, three section IS questionnaire was distributed in three different regions.129 were in the western USA, 176 in Oman and 215 in South Korea. The survey and questionnaire was based on a total of 520 bank employees. This was done to ensure clarity of questionnaire items. After the distribution of the questionnaire, it was told to the participants that their signatures were required on consent forms .The motive behind distributing the questionnaires was to generate authentic results from this study. All the respondents of the study were those participants who had strong concepts about the usage of computers and the internet.
The close ended questions were used for this study for several reasons. Firstly, there is a problem of the recording controversy to the respondents. Secondly, open ended questionnaires are very expensive and not easily affordable in comparison to the close ended questionnaires.
Since it is a survey research therefore, the decision was finalize to use the close ended questionnaires instead of open ended questionnaires. While conducting a close ended questionnaire, the respondents of the study have a lot of options to answer the questions. Most commonly, the respondents of the study are asked to rate the options of questions on a certain rating scale. The answers are then judged on the basis of frequent rating of options for a particular question. Apart from the close ended questionnaires, secondary data was also used for this particular study. The data was reviewed from different internet sources such as books, journals and other types of publications available on the internet. A lot of literature review from other online sources helped this study to take a start. There was a little element of the primary data as well for the findings of the banking sector in terms of figures and numbers. The primary data also contributed in a great way to make the study more relevant and understandable (Ketz, 2006, Pp 89).
All the information was acquired through the internet, which became a great and the most main source of this study and to make this study possible. The internet was thoroughly utilized in this study. It was a blend of the primary as well as secondary data. the secondary data helped the researcher to acquire important necessary information from various online sources such as public and private libraries, books , newspapers , journals , publications etc.The relevant dates and period of their publications were thoroughly viewed in order to avoid clashes in the future. Apart from the online sources, data was even viewed from print papers such as newspapers, books and other publications. When the secondary data combined with the primary data generated through the interviews, very authentic results were produced in this study. The data was gathered through various sources out of which ...