The topic of "right" and "wrong" is constantly being studied--it's the research of ethics. More expressly, it's the research that interprets our valuing method, which is profoundly embedded in our one-by-one personalities and our collective culture.
Discussion
For a public safety dispatcher, the topic of ethics can burst up at nearly every turn. And when it does burst up, there is improbable to be an agreed attitude on the "right" route to take.
Where Are Ethics?
Each time a dispatcher makes a conclusion, or has the opening to take some activity, his/her ethics arrive ...