Ethical Leadership in Food and Beverage Department

By

ACKNOWLEDGEMENT

My thanks go out to all who have helped me complete this study and with whom this project may have not been possible. In particular, my gratitude goes out to friends, facilitator and family for extensive and helpful comments on early drafts. I am also deeply indebted to the authors who have shared my interest and preceded me. Their works provided me with a host of information to learn from and build upon, also served as examples to emulate.

DECLARATION

I [type your full first names & surname here], declare that the following dissertation and its entire content has been an individual, unaided effort and has not been published or submitted before. Furthermore, it reflects my opinion and take on the topic and is does not represent the opinion of the University.

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ABSTRACT

This research study is an attempt to study the concepts of ethical leadership in the context of all the five and four star hotels in London. The aim of this research study is to study the impact that ethical leadership has in the four and the five stars hotel of London. This research study adopted a quantitative research methodology. A questionnaire was formulated and distributed to the managers of the 251 hotels in London. The responses obtained from this survey were of only 75 managers. Ethical leadership plays an important role in every organisation and especially in hotels, but according to various managers they do not have an ethics training program or an ethics officer. Therefore, ethical standards put forth by the organisation do not necessarily lead to ethical decision-making. Leaders have the option to choose ethical decisions.

TABLE OF CONTENTS

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

LIST OF FIGURESVII

CHAPTER 01: INTRODUCTION1

1.1. Background of the Study1

1.2. Aims and Objectives4

1.3. Research Questions5

1.4. Significance of the Study5

1.5. Layout of the Dissertation5

CHAPTER 02: LITERATURE REVIEW7

2.1. INTRODUCTION7

2.1.1. Industry background7

2.1.2. Ethical standards and codes of conduct9

2.2. HISTORY AND DEVELOPMENT OF ETHICAL LEADERSHIP9

2.3. ANTECEDENTS OF ETHICAL LEADERSHIP11

2.3.1. Ethical Autonomy11

2.3.2. The Categorical Imperative12

2.4. DEFINITION OF ETHICAL LEADERSHIP13

2.4.1. Developing ethical leaders13

2.5. FACTORS THAT INFLUENCE PRACTICE OF ETHICAL LEADERSHIP17

2.5.1. Top management's support for ethical behaviour17

2.5.2. Organisational ethical culture18

2.5.3. Organisational factors on ethical decision making19

2.5.4. Individual Ethical Ideology20

2.6. CONCLUSION21

CHAPTER03: RESEARCH METHODOLOGY24

3.1. Introduction24

3.2. Research Method24

3.3. Justification of the Research Tool25

3.4. Overview of Quantitative Research Study25

3.5. Population and Sampling27

3.5.1. Population27

3.5.2. Sample27

3.5.3. Access to Participants28

3.6. Participants of the Study28

3.6.1. Survey Participants28

3.7. Informed Consent28

3.8. Confidentiality29

3.9. Validity29

3.9. Reliability30

3.10. Ethical Concerns32

3.11. Data Analysis33

3.11.1. Quantitative Analysis33

3.12. Conclusion33

6 CHAPTER 04: DISCUSSION AND ANALYSIS34

4.1. Questionnaire Analysis34

4.1.1. Section 134

4.1.2. Section 243

4.1.3. Section 348

4.1.4. Section 452

CHAPTER 05: CONCLUSION58

REFERENCES60

APPENDIX65

Questionnaire65

Statements: (1: strongly disagree, 2: Disagree, 3: Neutral, 4: Agree 5: strongly agree)65

Dissent actions (1: Never, 2: Rarely, 3: Often, 4: Sometimes, 5: Always)66

Participating decision making process (1: Never, 2: Rarely, 3: Often, 4: Sometimes, 5: Always)67

Organisational Ethical Culture67

LIST OF FIGURES

Figure 1: I decide and I voice what I feel is right without concern for appearing disloyal to top management34

Figure 2: Without concern for losing clients35

Figure 3: Without concern for self interest such as salary or my job36

Figure 4: My voice is heard, respected on the ...