EMPLOYEE PERFORMANCE

Clarifying How Management Decision Making Affect Employee's Performance Wthin The Hotel Workplace In Vietnam



Acknowledgements

Writing this thesis has been very demanding, challenging and time-consuming, but also remarkable, informative and above all fun. Nevertheless, it feels great to have finally completed my thesis and I am now looking forward to a nice relaxing period for recovering. It has been both advantages and drawbacks with the limited amount of earlier research conducted within this area, even though I faced serious troubles but sometimes the advantages of this research luckily were in my favor and have made this research both challenging and interesting.

I would like to thank my supervisor -------, professor at -------University, who has been great in guiding my through this thesis, helping me through the difficulties I faced during the entire process and motivated me to work hard. Furthermore, I would like to thank all my friends, for their contributions by sharing their perceptions and opinions with me. Above all I would like to thank my family and teachers that provided me with valuable and constructive criticism.

Abstract

In this study we try to explore the concept of Employee Performance in a holistic context. The main focus of the research is on Employee Performance and its relation with Management Decision. The research also analyzes many aspects of Employee Performance and tries to gauge its effect on Management Decision. Finally the research describes various factors which are responsible for Employee Performance and tries to describe the overall effect of Employee Performance on Management Decision.

Table of Contents

ACKNOWLEDGEMENTSII

ABSTRACTIII

CHAPTER ONE - INTRODUCTION1

Background1

Rationale of Project4

Aims and Objectives5

CHAPTER TWO - LITERATURE REVIEW6

CHAPTER THREE - RESEARCH METHODS28

Sample and data collection28

Measurements29

CHAPTER FIVE - CONCLUSION36

Directions for future research40

CHAPTER SIX - RECOMMENDATIONS43

REFERENCES46

BIBLIOGRAPHY56

APPENDIX 161

Questionnaire61

Items Used In The Questionnaire68

Tables69

Tables69

Figures71

APPENDIX 272

Clarifying How Management Decision Making Affect Employee's Performance Wthin The Hotel Workplace In Vietnam

Chapter One - Introduction

Background

As part of an ongoing research effort, this study set out to identify the prevailing leadership styles and concomitant decision-making styles of hotel managers in Vietnam, as well as attempt to draw parallels between these styles and the environments in which they are applied.

Modern developments in business management that often put the interests of managers in conflict with those of shareholders coupled with the increasing complexity of management that is often beyond the full comprehension of an increasingly fractured shareholder demographics led to a number of high profile collapses. There is also a general shareholder anger at large executive payouts and displeasure with corporate performance. These developments suggest that a change of attitudes towards corporate governance and social responsibility is needed across most industries, including hospitality. Haywood (1992:10) states that ethical issues and manager morality are linked to, and shaped by, the values of executives and the organisation. If the definition of professionalism is to be changed therefore, it can only be achieved through the adoption of a value system that focuses on more than just financial performance as a corporate objective.

Educators such as Jaszay (2002), Jaszay and Dunk (2006), Purcell (1977), and Yaman (2003) have identified ethical ...