DMG WORLD MEDIA

DMG World Media



Executive Summary

Today when we talk about customer satisfaction and quality, we talk not only about the quality of products and services that totally satisfy customer needs and expectations in every respect on a continuous basis but we also talk about the quality of processes, information, people, systems and objectives. In short, quality is all encompassing is the way of life.The greatest realization in the pursuit of quality is that all this can happen only if people have a shared vision for the company and are totally committed to giving their best. For people to cause change in technology and systems they need to demonstrate behavior, which fosters teamwork based on the values of self-discipline, patience, openness, respect and trust.Performance measures are recognized as an important element of all Quality Management programs. Managers and supervisors directing the efforts of a DMG World Media or a group have a responsibility to know how, when, and where to institute a wide range of changes. These changes cannot be sensibly implemented without knowledge of the appropriate information upon which they are based. Supervisors and employees must hold a work planning conference within 30 days of the beginning of a new performance cycle (or hiring) to review the existing work plan and to make revisions as needed for the new cycle. Throughout the performance management cycle, supervisors and employees may schedule additional work planning conferences as needed. Supervisors also manage performance through day-to-day supervision, training, coaching, reinforcing, tracking actual performance, and informal discussions with the employee.

Table of Contents

Executive Summary2

DMG World Media4

Introduction4

International Human Resource Management4

Performance appraisal6

Discussion6

1.Planning9

2.Monitoring9

3.Developing10

4.Rating10

5.Rewarding11

Purpose11

Coverage12

Performance Management Cycle12

Work Plan13

Development Plan15

Work Planning Conferences16

Annual Performance Review17

Sustained Performance Deficiencies17

Relationship to Other Personnel Actions18

Record keeping19

Performance Management and Pay Advisory Committee20

Conclusion20

References21

DMG World Media

Introduction

Performance measurement is primarily managing outcome, and one of its main purposes is to reduce or eliminate overall variation in the work product or process. The goal is to arrive at sound decisions about actions affecting the product or process and its output. (Mullins,1999)Thus this project was taken up specifically to stress the need of planning, developing and implementing a performance management and appraisal system, which is specific to the present management scenario and makes employees more committed to their DMG World Media, indirectly leading to better growth of the company and so also the employees.( Slattery,2005)

Performance management is not simply concerned with collecting data associated with a predefined performance goal or standard. Performance measurement is better thought of as an overall management system involving prevention and detection aimed at achieving conformance of the work product or service to your customer's requirements. Additionally, it is concerned with process optimization through increased efficiency and effectiveness of the process or product. These actions occur in a continuous cycle, allowing options for expansion and improvement of the work process, development of the employee's - as they are no longer considered "commodities", but "assets" of the company.

Performance Management Principal Function:

All supervisors, managers, department heads, directors, deans, chairs, and vice chancellors are responsible for assuring that the policies and ...