Customers Experience in a Healthcare Setting

Table of Contents

Experiential Analysis of NewYork-Presbyterian Hospital3

Experience4

Organizational Changes5

Create a Healthy Environment5

Serve Nutritious Food6

Caring Support Staff6

Safety6

Conclusion7

References8

Customers Experience in a Healthcare Setting

Experiential Analysis of NewYork-Presbyterian Hospital

One of the best hospitals in the US, NewYork-Presbyterian Hospital provides quality healthcare services to thousands of patients annually. It is ranked number one in New York and among the top ten hospitals in the United States. With experiences professionals from every field, this center handles all medical cases. It is a recognized healthcare leader in the world with state-of-the art technology, quality service, and a dedicated work force. It has five facilities located all over New York, this means that no matter in which area the patient is, there is always a facility nearby (www.nypsystem.org).

Founded in 1998 after the merger of two large hospitals, this hospital played a vital role in improving the quality of medical services provided in the tri-state area. It is recognized internationally for its outstanding services provided to patients. Its emergency care, medical, and surgery services provide the best level of care to every patient. Neighboring communities are fortunate since they can avail the best services in town (www.nyp.org).

This hospital also has an approved training center as well as an ambulance service. The training center provides training to thousands of college graduates every year. The ambulance service is the largest in New York and an active participant in the 911 system. This service is available in the New York Metropolitan area as well as some counties of the city. It provides emergence and non-emergency services to patients as well as stand-by service to some medical facilities.

Another area of focus is research. This hospital is continuously investigating and developing new medicines and therapies. These new researches allow healthcare professionals, surgeons, and physicians to offer patients improved healthcare and life-saving services. With hundreds of graduates researching on new therapies, this hospital is continuously innovating health treatments.

Although one of the top hospitals in the US, people has raised some concerns regarding the environment and safety. Even minor issues can have a major impact on the number of patients who return for a treatment. These concerns are not of major concern but in order to satisfy every patient, even small issues need to be address in order to provide the best quality services.

Experience

Healthcare services are all around us, each trying to offer the best service. With several clinics and hospital in every locality, choosing the best one is a critical decision. The experience while visiting one hospital determines whether or not the patient will return next time. With several factors determining the satisfaction and perception of patients, all hospitals are continuously trying to provide the best service in order to retain their customers.

All hospitals have some good points and some bad. Even the best healthcare facilities may be disappointing for some patients. Just like every other facility, NewYork-Presbyterian Hospital, though being one of the best hospitals in the country, has some negative points. Patients usually expect a long waiting time for ...