Customer Service over the Phone

Customer Service over the Phone

Introduction

The notion of establishing the call centers has improved the lives of the people and has helped in solving many problems. The following essay is drafted to answer some questions related to customer service over the phone about verifying the health benefits. The service is the verification of the benefits that the company gives to the people who are really eligible for them or in other words can say, need them.

Discussions

The following essay is going to answer the following questions that are conducted as an interview. These answers are based on the issues regarding the eligibility to the benefits.

Answer) It was Monday at 3.45am, when the supervisor was outside the office and I have received a call regarding Legal spouse coverage. The lady wanted the social security from her husband. The caller has asked about the rights that she has over her husband's assets. I had to respond on spot and the decision was totally mine. I have inquired about the required documents that are needed as the proof that she is his wife. The documents included the contract of marriage, and others proofs like proof of joint ownership within last six months or Federal tax return filing jointly. I have advised to bring all the required documents to office for verification and. The outcomes were beneficial as that worked and the issue was resolved.

Answer) I have been given the proper training related to the benefit queries and the possible solutions attached with it. I have scored a success over a case that has a positive impact on my organization. It has increased the credibility of the organization. I have analyzed the case of the property ownership of orphan child. The relatives were after being the custodians whereas the right ...