Customer Service Management

Customer Service Management

Introduction

It was found that for many people, officer or customer service means that clients will feel comfortable and welcome in a particular store. They will be greeted at the door and asked if they need help or looking for something. They should not be harassed or followed around, but just make sure they're looked after and that the seller is near. Many customers believe that the sellers can identify your body language and approach them if they look like they need help, otherwise they should be their place. Customers usually want to receive information about sales or events that are currently taking place, but not 'pushy' way. Almost all customers would like to receive information about the store return and exchange policies. Finally, when customers try on clothes, they want to get an honest opinion, since most of the time they already know when something looks good or not. In fact, they want to be decently and respect at all times, they do not want to be served by rude and dishonest sellers.

Customer Service Management in Retail Industry

Customer service is seen as an important retail industry, but not so much that if it was mediocre, they will refrain from buying at that store. In addition, differences in behavior observed between women and men. On average, the women feel good to serve a more important role than the services offered. Men, on the other hand, are more willing to go to another shop, in the case of a bad shopping experience and poor clients. For women, though, and customer service is welcomed and appreciated, he does not play a major role in determining whether or not they would shop at a specific store.

In general, it was found that customer perception of service quality in the retail clothing industry ...