CULTURAL COMMUNICATION AND CONFLICT

Cultural Communication and Conflict

Cultural Communication and Conflict

After reviewing a variety of definitions of workplace trust, Shockley-Zalabak et al. (2000, p. 37) concluded that workplace trust refers to the “positive expectations individuals have about the intent and behaviors of multiple organizational members based on organizational roles, relationships, experiences and interdependencies”. There is evidence to suggest that trust is socially constructed and created between parties to produce greater predictability. Nevertheless, our understanding of how to develop trust within organizations, as well as the empirical evidence of factors that facilitate trust, has not grown as rapidly as the recognition of its ...