CRITICAL ANALYSIS

Critical Analysis



Abstract

The satisfaction of patients with the care they receive from healthcare providers has become one of the most important approaches to the measurement of the quality of care in recent times as against the predominantly clinical and administrative approaches. This is because patients' satisfaction could serve as index for compliance and non-compliance with care regimen. The study was to determine helpless patients' satisfaction with quality of care received at tertiary hospitals in Enugu. A descriptive survey research design was used for the study. A total population of 105 helpless patients (those that need assistance with the activities of daily living) were studied. Tools for data collection were questionnaire and interview guide. Data were analyzed using descriptive statistics. Results showed that helpless patients were satisfied with physical and psychological care but satisfaction with spiritual care was marginal. Nurses seemed to lack skills for meeting spiritual needs of the patients. Patients' satisfaction with nurses attitude was marginally positive. The study showed that there was need for improvement in the care nurses provide for helpless patients in the spiritual dimension. Opportunities for continuing education programme in spiritual care and in interpersonal relationship need to be addressed.

Table of Content

Introduction4

Statement of Problem5

Review of Literature5

Materials and Methods7

Results8

Discussion10

Conclusion13

References15

Critical Analysis

Introduction

Changes in the health care industry brought about by globalization, technological and scientific developments have and will continue to greatly influence the education, theory and practice of nursing as in other health professions. Nursing, therefore, must continue to examine its practice in the face of these developments in order to ensure that its practice is in consonance with global standards and the satisfaction of its consumers (patients/clients) in order to maintain its relevance in the healthcare industry and the society. The aspect of these changes and developments which has become the rallying point for today's society is the demand for quality in all spheres of life of which health care delivery is not an exception. The public is becoming increasingly interested in, and knowledgeable about health and health promotion activities through motivation from information technology (Creel, 2009).

Computers, the internet and World Wide Web have now made access to medical/nursing information easy to clients that they are now more health conscious and have come to believe that quality health care constitutes a basic right rather than a privilege for a chosen few. Indeed access to quality care has become enshrined in most national constitutions as the right of every individual, as is reflected in Section 42 of the Nigerian constitution. Factually technology has a high price tag in these days of consumerism, where clients are better able, than at any other time to demand quality for the price they pay. A continuous striving for excellence and conformity with specifications or guidelines. The goal in healthcare is to maximize desirable health outcomes. Quality care therefore, means care provided in a technically appropriate manner that is beneficial and meets the expectations of the population. Quality of care is thus defined in the light of both technical standard and ...