FedEx has expanded as quickly as new technology has been made available, the company has opened itself up to a public, whose increasing demands, insist upon the bar being raised constantly. This amplified demand, while great for business, makes it difficult for the company to get a handle on its operational planning, because quite simply, there's more to plan for.
Solutions
It is clear that FedEx's commitment to operational planning is a key component of the organization's current and longstanding success. However, the company's operational planning strategy is not without its weaknesses. FedEx has helped to create an expectation ...