CONFLICT RESOLUTION

Conflict Resolution

INTRODUCTION

There are conflicts in any organization, to some extent; conflicts are a sign of a healthy exchange of ideas and creativity. However, conflicts can be harmful and cause discontent among employees, reduced productivity, poor customer service, absenteeism and higher turnover of staff, more stress or work-related - which is worse - claims based on complaints of harassment or a hostile work environment. In this paper we will talk about the basic principle and assumption of conflict resolution and our understanding of conflict and conflict resolution.

Conflicts are an inevitable part of human relationships. When the commitment to the mission and long hours of work go hand in hand with meager resources, workplaces and community volunteers can give rise to interpersonal conflicts. Conflicts can arise when different views and concerns that seems incompatible. If we accept the conflict as a natural part of our emotional landscape - instead of waiting they disappear and do arise-more, we can resolve them more easily (Bercovitch, 2009).

WHICH SITUATIONS ARE CONDUCIVE TO CONFLICT? Any relational situation necessarily involves conflict depending on the degree of freedom of expression and equality between individuals. Originally from conflict, there are competing interests, feelings or desires clashed different. In fact, the conflict raises the question of the other, which sometimes has the wrong idea of not wanting what we want.

Everyone is brought to life conflicts! Moments of crisis are inevitable and necessary in a human relationship accomplished. In case of discrepancies, it is desirable that the confrontation reaches maturity and can express themselves. It can then be resolved at best. It is necessary that each individual goes to the end of the term of his position, without crushing domination of one by another. Of course, the conflict should not become the rule (Augsburger, 1992).

CONFLICT RESOLUTION

Conflict resolution is a concept associated with human relationships, primarily related to management and methods and tools to aid decision making. It consists in choosing a solution to a confrontation and its implementation. When it comes to practices against the judicial system or a state decision, it is called alternative dispute resolution. The conflict is a situation where social actors in interdependence, or different goals, advocate conflicting values, have different interests or opposed, or competitively and simultaneously pursue a common goal (Bannon, 2003).

The concept of social status refers to that link and threshold beyond which a relationship is established (one cannot be in conflict with a stranger than when it is related to us). The conflict arises in a system akin to a set of elements inter dynamics with a single purpose, which all the elements involved in achieving it. The conflict is a divergence in the purpose. The competition at the root of conflict, intended or not, but she cannot be substantiated as a group does not motivate (Bercovitch, 2009).

Conflict is a positive element within a group. In the absence of any conflict, we would not be forced to think beyond the limits of daily ...