CONFLICT MANAGEMENT

Conflict Management and Work Teams

Conflict Management and Work Teams

Introduction

“Conflict is an inevitable part of the human relatedness process. Conflict is “the interaction of interdependent people who perceive opposition of goals, aims, and values, and who see the other party as potentially interfering with the realization of these goals” (Costantino 1996, p.44). To some extent, conflict is a sign of a healthy exchange of ideas and creativity. However, conflicts can be harmful and cause discontent among employees, lower productivity, poor customer service, absenteeism and higher rates of staff turnover, greater stress related to work or - what is worse - ...