COMPUTERIZING BUSINESS PROCESSES

Computerized Business Processes

Computerizing Business Processes

Introduction

This structure is designed to a pooled resource structure where IT staff people were grouped by functional areas (such as mainframe support group, PC support group, web applications, etc). The IT structure was no longer hierarchical and the work was no longer handed down in a top down approach thus creating a need for a systematic way of managing people and tasks to function effectively. The IT department needed a computerized system for managing and tracking projects and tasks to offload the administrative work of the team leaders and managers.

Systems Analysis

A big part of the ...