This case recounts the large achievement of the Nordstrom footwear shops over the Country. Nordstrom increased to be the biggest unaligned footwear shop in the Country. Their motto is "Nobody does it better than Nordstrom". The business became so thriving that localized authorities sustained and subsidized the unfastening of Nordstrom in their towns? as a means of town development and battling unemployment. The business has evolved a very good status for clientele service? regardless of the detail that it has 35?000 employees. The employee's handbook comprises only one direct "Use your best judgment in all situations". Employees are ...