BUSINESS ORGANISATION

Business Organisation

Business Organisation

Q-01: The Vidsoft Triangle Case Study-Summary & Assessment

Following lines presents a brief summary and assessment of the situation at Vidsoft Triangle.

Summary of the Situation

Babatunde, a senior manager at Vidsoft needed to create a new layer consisting of 2 managers, between himself and his eleven reporting engineers, as his responsibilities had recently increased and he was unable to remain effective. The culture of the organisation was to promote from within and Jennah Li was the only candidate Babatunde felt comfortable would continue the success of the team. She had no prior managerial experience however Babatunde believed he could develop her into the role and the team agreed.

A few weeks into the promotion of Li, Hsu approached Babatunde with various issues he had regarding working under Li. He felt that as she did not possess a science degree she would be unable to understand the difficulties he had encountered in attaining his computer engineering degree. He also stated that he had joined the organisation as he had been impressed with Babatunde's management style. His last issue was that he would be unable to learn from Li due to her lack of experience in managing people. Hsu wanted to be transferred over to the team that Babatunde had yet to find a manager for.

Babatunde met with Li afterwards and conveyed Hsu's problems in working for her. She was surprised, upset and felt she was failing as a manager. Several meetings with Hsu, Li and Babatunde then took place over the next two weeks. Hsu remained inflexible on wanting to be a member of the other team. Li wanted Hsu to remain on her team concerned that the transfer of Hsu could have a negative impact on her team.

Assessment of the Situation

Facing an unexpected conflict in one of his team, Alaji Babatunde, a senior customer care manager at a software company needs to solve a problem, challenging the rectitude of a business decision he took after a long period of deliberation. The escalating crisis is threatening the chemistry and most of all the integrity of his department. Decisions need to be taken quickly in order to prevent the negative impact, but a deeper look into the company reveals managerial practices that could have influenced the chain of events.

In a effort to cope with a growing number of employees in his product line support team, Alaji Babatunde, a fresh MBA graduate from Darden, senior technical support manager at Vidsoft, decided to promote one of his staff on a managerial position, introducing an additional layer of management between him and his team. This business-wise decision however generated a conflict between the promoted employee and another team member. Dealing with a mix of group dynamics issues, prejudice and multicultural background issues, Babatunde had to make decisions that will have repercussions not only on the conflicting teammates, but at the whole group he manages. Understanding the conflict's causes and implications, possible solutions will allow Alaji not only to overcome the problem, but also to avoid such ...