Business Ethics

Business Ethics

Introduction

As far as the business relationship is concerned, there are various things that should be considered. When the issue is to directly impact the customer, the integrity of an organization becomes a key issue. There are certain issues at ECG which may pose serious effects on our relations, not only with the customers but also considering our firm's status within the industry. Recently, it was found that a partner or client was not able to complete its task related to the strategy of the business. The issue with this client was that according to him, he lacked certain resources in carrying out the market research which was to be done for the customer. This client made use of a previous data which had been three years old. This data was not up to date and thus created a violation of the ethical standards set inside the organization. I have decided to conduct a meeting with this client in which I will go through various things. Firstly, I will consider identifying the relative values of reactive and proactive thinking to determine an action plan. Second, the critical steps would be looked upon in the decision making process. Third, we will focus on the considerations in the process of decision-making. And lastly, the solution to the problem would be identified which should be creative as well as innovative.

Consideration of values of reactive and proactive thinking

The proactive section would cover the need for improvement in problem related areas. Improvement is considered to be very slow process as it compares things including the costs, time management as well as the required number of steps needed. This is why it is expected to lead to a lot of issues so you have to be proactive and should manage to adjust accordingly (Bono 2008). The action plan is divided in to two major types. These are proactive and reactive plans. The purpose of the proactive plan is to allow changes to be made to procedures and even the workplace. When it is done by an organization, it means that near future opportunity is expected and the firm wants to capitalize over it. This plan is also executed to avoid future threats.

Reactive planning is made use of when particular situations require specific reaction, in order to deals with a situation with in the allotted time period. Mostly they are used after a threat has happened and the organization decides to make a few changes. An example would be, if an executive of a hotel finds out that there is a substantial increase in the number of American travellers who would want to carry their pets along with them. Immediately, the hotel would react to this and would create a specific plan in which certain rooms would be booked or reserved in various locations to meet the increased supply of travellers travelling with their pets. This plan would then be extensively advertised, thus notifying the potential customers about the available facility. However, this reflects proactivity mainly because ...